隱私政策

Comfortinno operates this store and website, including all related information, content, features, tools, products, and services, to provide you (the customer) with a superior shopping experience (the "Service"). Comfortinno is powered by Shopify technology, enabling us to provide you with these services. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or shop or otherwise transact through the Service, or otherwise contact us. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail regarding the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any Service, you acknowledge and accept the methods of information collection, use, and disclosure described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we mean information that can identify you or can be reasonably linked to you or another person. Personal information does not include anonymously collected or de-identified information, that is, information that cannot identify you or cannot be reasonably linked to you. We may collect or process the following categories of personal information, including inferences inferred from such information, based on your interactions with this service, your place of residence, and as permitted or required by applicable law:

Contact Details: Including your name, address, billing address, shipping address, telephone number, and email address.

Financial Information: Including credit card, debit card and debit account numbers, payment card information, debit account information, transaction details, payment methods, payment confirmations, and other payment details.

Account Information: Including your username, password, security questions, preferences, and account settings.

Transaction Information: Including items you have viewed, added to your cart, added to your wishlist, purchased, returned, exchanged, or canceled, as well as your past transaction history.

Contact Us: Including information you provide when communicating with us, such as what you fill out when making an inquiry to customer support.

Device Information includes information about your device, browser, or internet connection, your IP address, and other unique identifiers.

Usage Information includes information about your interactions with the Service, such as how and when you browse or interact with the Service.

Sources of Personal Information

We may collect personal information from the following sources:

Directly provided by you: This includes when you create an account, visit or use the Service, contact us, or otherwise provide us with your personal information;
Automatically collected through the Service: This includes information from your device when using our products or services, visiting our website, and information obtained through cookies or similar technologies;
From our service providers: This includes when we entrust them to provide specific technologies or to collect or process your personal information on our behalf;
From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or the type of service you use, we may use your personal information for the following purposes:

To provide, adjust, and improve the Service. We will use your personal information to provide this service, including fulfilling your contract with us; processing your payments; completing your orders; remembering your preferences and items of interest; sending account-related notifications; processing purchases, returns, exchanges, or other transactions; creating, maintaining, and otherwise managing your account; arranging shipments; assisting with returns and exchanges; allowing you to post comments; and creating a personalized shopping experience for you, such as recommending products related to your purchase history. This may include using your personal information to more accurately adjust and improve this service.

Marketing and Advertising. We will use your personal information for marketing and promotional purposes, such as sending you marketing, advertising, and promotional messages via email, SMS, or mail, and displaying online advertisements for products or services to you on this service or other websites based on products you have previously purchased, added to your cart, or other activities using this service.

Security and Fraud Prevention. We will use your personal information to verify your account; provide a secure payment and shopping experience; detect, investigate, and take action against potential fraud, illegal, unsafe, or malicious activities; protect public safety; and ensure the security of our services. If you choose to use this service and register an account, you are responsible for safeguarding your account credentials. We strongly recommend that you do not share your username, password, or other login details with others.

To contact you. We use your personal information to provide customer support, respond to your requests, provide effective services, and maintain our business relationship with you.

For legal reasons. We use your personal information to comply with applicable laws, or in response to valid legal proceedings, including requests from law enforcement or government agencies, and to investigate or participate in civil discovery proceedings, potential or actual litigation, or other adversarial proceedings, and to enforce or investigate situations that may violate our terms or policies.

How we disclose personal information

In some cases, we may disclose your personal information to third parties for legitimate purposes governed by this Privacy Policy. Such situations may include:

Sharing with Shopify, suppliers, and other third parties who provide services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, order fulfillment, and shipping).

Sharing with business and marketing partners to provide you with marketing services and advertising. For example, we support personalized advertising through Shopify and partnerships with third-party services based on your online activity across different merchants and websites. Our business and marketing partners use your information in accordance with their respective privacy statements. Depending on your location, you may have the right to request that we not share your information based on your online activity across different merchants and websites for targeted advertising and marketing content.

When you instruct, request, or otherwise consent to us disclosing certain information to third parties, such as for product shipping or use of the Service through social media widgets or login integrations.

Sharing with other members of our affiliates or corporate groups.

In business transactions (such as mergers or bankruptcies), to comply with any applicable legal obligations (including responding to subpoenas, search orders, or similar requirements), to enforce any applicable Terms of Service or policies, and to protect or defend the Service, our interests, and the rights of our users or others.

Relationship with Shopify

This Service is hosted by Shopify, and Shopify collects and processes personal information about your access to and use of the Service to provide and improve the Service. The information you submit to this service will be transferred and shared with Shopify and third parties, which may be located outside your country of residence, to provide and improve services to you. In addition, to protect, expand, and improve our business, we use certain enhancements provided by Shopify that combine data and information obtained from your interactions with our stores, other merchants, and Shopify. To provide these enhancements, Shopify may use personal information collected about your interactions with our stores, other merchants, and Shopify. In these cases, Shopify will be responsible for processing your personal information, including responding to your requests for the use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, please visit the Shopify Consumer Privacy Policy. Depending on your location, you can exercise certain rights related to your personal information here. Shopify Privacy Portal Link.

Third-Party Websites and Links

This service may contain links to websites or other online platforms operated by third parties. If you visit a website that is not affiliated with us or is not under our control, we recommend that you review that website's privacy and security policy, as well as other terms and conditions. We do not guarantee or assume responsibility for the privacy or security of such websites, including the accuracy, completeness, or reliability of the information therein. Information you provide on public or semi-public platforms (including information you share on third-party social networking platforms) may also be seen by other users of this service and/or users of those third-party platforms, and our or the third party's use of that information is unrestricted. Our provision of such links does not imply our endorsement of the content on such platforms or their owners or operators, unless otherwise disclosed in this service.

Children's Information

This service is not intended for children, and we do not knowingly collect any personal information from children under the legal age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with personal information, you can contact us using the contact details provided below to request the removal of that information. As of the effective date of this Privacy Policy, we have not actually knowingly "shared" or "sold" (as defined by applicable law) the personal information of individuals under the age of 16.

Information Security and Retention Period

Please note that no security measures are perfect or foolproof, and we cannot guarantee "complete security." Furthermore, the information you send to us may not be secure during transmission. We advise you not to send us sensitive or confidential information through insecure channels.

The length of time we retain your personal information depends on several factors, such as whether the information is needed to maintain your account, provide you with services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on your location, you may have some or all of the rights related to your personal information listed below. However, these rights are not absolute and apply only in specific circumstances; in some cases, we may refuse your request in accordance with the law.

Right to Access/Right to Know. You may have the right to request access to the personal information we hold about you.

Right to Erasure. You may have the right to request the erasure of the personal information we maintain about you.

Right to Correction. You may have the right to request the correction of erroneous personal information we maintain about you.

Right to Data Portability. In certain circumstances and specific exceptions, you may have the right to obtain a copy of the personal information we hold about you and request that we transfer it to a third party.

Manage your communication preferences. We may send you promotional emails, and you can stop receiving them at any time using the unsubscribe option shown in the email. Even if you opt out, we may still send you non-promotional emails related to your account or orders.

You can exercise any of the above rights by contacting us through specific methods provided in this service or using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have (including rights related to the information Shopify processes), please visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of the above rights. Where permitted or required by applicable law, we may need to verify your identity before processing your request. Under applicable law, you may appoint an authorized agent to make a request on your behalf to exercise your rights. Before accepting a request from an agent, we will require that agent to provide proof that you have authorized them to act on your behalf and may require you to verify your identity directly with us. We will respond to your requests promptly in accordance with applicable law.

Complaints

If you have any complaints about how we handle your personal information, please contact us using the contact details provided below. Depending on your location of residence, you may have the right to appeal our decision or file a complaint with your local data protection authority using the contact details listed below.

International Transfers

Please note that we may transfer, store, and process your personal information outside of your country of residence.

If we transfer your personal information to a location outside the European Economic Area or the United Kingdom, we will act in accordance with recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses or any equivalent contract issued by a UK competent authority (as applicable), unless the location of the data transfer is deemed to provide adequate protection.

We may update this Privacy Policy from time to time to reflect changes in our practices or as required by other operational, legal, or regulatory reasons. We will post the revised Privacy Policy, update the "Last Update" date, and provide notification as required by applicable law on this website.

Contact Information

If you have any questions about our privacy practices or this Privacy Policy, or wish to exercise your rights, please call us, email us at enquiry@trinetics.com.sg